Common questions from DMs

Answers on the product, pricing, accounts, running an encounter, the Extension, and support. If yours isn't here, email support@turnwarden.com.

About TurnWarden

  • What is TurnWarden?
    TurnWarden is a combat tracker built for D&D 5e DMs running online or hybrid sessions. The DM tracks initiative, HP, and conditions on one screen; the Player View (a separate URL) shows players the live round state on a tablet, TV, or second browser tab. The DM never has to open a second tab.
  • Who is TurnWarden for?
    TurnWarden is built for D&D 5e Dungeon Masters who run encounters at the table, online via a virtual tabletop, or in a hybrid setup where some players are remote. If you track initiative, hit points, and conditions for four or more combatants a session, TurnWarden keeps that bookkeeping on one screen and off your notepad.
  • Which D&D systems does TurnWarden support?
    TurnWarden is built first for D&D 5.5e (the 2024 rules) and also works with earlier 5e editions. The core tracker mechanics (initiative, HP, conditions, turn order) translate cleanly across most d20 systems. If your table runs Pathfinder 2e or another ruleset, the tracker still works for the numbers; system-specific rulings stay at the table.
  • What does TurnWarden mean?
    A warden holds order. TurnWarden holds the order of the round (initiative, turns, whose action is next) so the DM can pay attention to the table instead of the numbers.

Buying & pricing

  • How much does TurnWarden cost?
    TurnWarden is available on a monthly or annual subscription. Monthly is $4.99 USD/mo. Annual is $39.99 USD/yr, billed once. The Founding Warden offer is a one-time $99 USD for lifetime access, limited to the first 100 subscribers.
  • Is there a free trial?
    Yes. If you're new to TurnWarden, the monthly and annual plans start with a 30-day free trial. You add a card at checkout, and you aren't charged until the trial ends. We email you a few days before the first charge. Cancel during the trial and you keep access until it ends, with nothing to pay. If you've subscribed before, you're charged when you subscribe. The Founding Warden offer has no trial; it's paid once, up front.
  • What if I want a refund?
    TurnWarden has a 60-day money-back guarantee with no questions asked. If it doesn't suit your table, email support@turnwarden.com within 60 days of your first charge and you get a full refund. The guarantee covers both subscription plans and the Founding Warden offer.
  • Should I pay monthly or yearly?
    Monthly is $4.99 USD/mo, the right choice for a single campaign or if you want to try the tool before committing. Annual ($39.99 USD/yr) works out to $3.33 a month, paid once. It's the better value if you run encounters most weeks. Both plans include all features.
  • What is the Founding Warden offer?
    Founding Warden is a one-time purchase of $99 USD for lifetime access, limited to the first 100. It includes lifetime access at the price paid at sign-up, a founding-only Discord channel, 2× feature-vote weight in future roadmap polls, and a grandfather clause: if pricing tiers ever appear, Founding Warden sits at the top tier at the price you paid.
  • What happens when I cancel?
    Cancel any time from your account billing settings. You keep access until the end of the current billing period; you are not cut off on the day you cancel. No partial refunds are issued for unused time after the 60-day money-back window.

Account & data

  • Where does my TurnWarden data live?
    TurnWarden stores encounter and library data on Supabase, hosted in the US region. Each account's data is isolated: rooms, combatants, libraries, and sessions belong to the DM who created them. Your data is not shared with or visible to other accounts.
  • Can multiple DMs share one account?
    TurnWarden is built for one DM per account: one login, one library, one set of rooms and encounters. Two DMs can share a login if they want to, but everything in the account is shared with it. For separate libraries, each DM needs their own account.
  • Can I delete my account?
    Yes. Open Settings, then Account, then Sever your wardenship, and type your email to confirm. The account is wiped: combats, combatants, library entries, tag presets, the lot. This cannot be undone. If you would rather the maintainer did it, email support@turnwarden.com.
  • Can I export my data?
    The TurnWarden Extension exports stat blocks as JSON from D&D Beyond. Exporting your library from inside TurnWarden (rooms, encounter history) is on the roadmap. In the meantime, contact support@turnwarden.com for a manual data export.

Using TurnWarden

  • How do players see what is happening?
    Each room in TurnWarden has its own Player View: a separate URL you share with the table. Players open the URL on a tablet, TV, phone, or second browser tab. The view updates live as you advance turns, change HP, or apply conditions. You control all input; the Player View is read-only.
  • How do I start an encounter?
    Open a room, add combatants from your library or by entering stats directly, then roll initiative. TurnWarden sorts the order and highlights whose turn it is. You advance the turn with one button, and change HP and conditions on the same screen.
  • How do I track conditions like Stunned or Concentrating?
    Every combatant row has a tag chip with a plus icon. Open it and tap a preset to apply it. New accounts start with 16 presets: the 15 conditions from the 5.5e rules (Blinded, Charmed, Frightened, Prone, Stunned, and the rest) plus Concentrating for casters holding a spell. Applied tags show as pills on the combatant row and on the Player View as soon as you toggle them.
  • Can players see the DM's dice rolls?
    The Dice Tray has a Show rolls to players switch. It is off by default, so rolls stay behind the screen and the Player View shows nothing. Turn it on and each roll appears on the Player View a moment after it lands, giving you time to read the result first. The switch applies to every roll until you turn it off again.
  • Does TurnWarden work across devices?
    TurnWarden runs in the browser, no install required. You can run the tracker from a laptop, and the Player View URL opens on any device with a modern browser. Session state is stored server-side, so switching devices mid-session does not lose the encounter.

The Extension

  • Which sites does the TurnWarden Extension work on?
    The TurnWarden Extension currently works on D&D Beyond monster pages. On a supported page, the Extension extracts the stat block as JSON. You then import that JSON into your TurnWarden library. Support for additional sites is on the roadmap and will follow the same import-via-JSON pattern.
  • How do I install the TurnWarden Extension?
    The TurnWarden Extension is available via the Chrome Web Store. Search for "TurnWarden" or follow the install link from the TurnWarden site. After installation, navigate to a D&D Beyond monster page and the Extension icon activates. No login is required to export JSON; a TurnWarden account is needed to import the JSON into your library.
  • Do I need a TurnWarden account to use the Extension?
    No account is needed to export. The Extension extracts the stat block from the D&D Beyond page and produces a JSON file; that part is standalone. An account is required to import the JSON into your TurnWarden library and use the stat block in the tracker.

Support

  • How do I contact the maintainer?
    Reach support at support@turnwarden.com. Founding Warden subscribers also have access to a founding-only Discord channel; the maintainer reads every message there and responds directly. For general questions, email is the right path.
  • Where do I report bugs?
    Send bug reports to support@turnwarden.com. Include your browser, operating system, and a short description of what you expected versus what happened. Screenshots or screen recordings help narrow things down faster.
  • How do I request a feature or give feedback?
    Feature requests go to support@turnwarden.com. Founding Warden subscribers get 2× voting weight in future roadmap polls, so their requests count for more. All requests are read, whatever your plan.